Frequently Asked Questions

How are students alerted of an emergency?

In an event of an emergency, Georgetown University’s students, faculty, and staff will be alerted by text message and e-mail via its Emergency Notification System, HOYAlert. It is important for Georgetown University’s members to familiarize with this notification system as it is one of the university’s main form of communication.  All current students, faculty, and staff are automatically enrolled in HOYAlert. For more information, please visit: https://emergencymanagement.georgetown.edu/HOYAlert


What is the best way to stay informed during an emergency?

Students, faculty, and staff will be updated via HOYAlert when information is available. It is important for students, faculty, and staff to keep their information up to date. If you would like to update your information please visit: https://emergencymanagement.georgetown.edu/HOYAlert


Can parents be opted into Georgetown University notification system?

Students can choose to opt parents into HOYAlert on their student account by registering their parents' email.


What should you do if you have received a HOYAlert?

Upon receiving a HOYAlert, students, faculty, and staff are suggested to follow the guidelines within the alert. Updates will be sent when available and an all clear signal will be given when the incident has been managed. 


Will I be informed of school closure due to inclement weather?

During inclement weather, Georgetown University will alert all members of its community, including GU’s Main Campus, SCS campus, Law campus, and Medical Center, of any changes in the university’s operating status via HOYAlert. For more information on how to prepare for inclement weather and Georgetown University’s operating statuses please visit: https://emergencymanagement.georgetown.edu/Inclement-Weather


What is LiveSafe?

LiveSafe is a mobile safety app for Georgetown University’ students, faculty, and staff. The LiveSafe app allows members to submit tips to GUPD, offers Safewalk features, Talk or Chat options with GUPD, and offer Instant Emergency Connections to 911 or campus police. For more information please visit: https://uis.georgetown.edu/services/livesafe#_ga=2.45745444.124579153.1517420327-1127421907.1516117408


What does Shelter-in-Place mean?

Shelter-in-Place (SIP) is crucial in minimizing members exposure to various hazards. Shelter-in-Place means to move into the nearest building, into an interior room or hallway, away from exterior windows. If there is danger of flying debris, get low and use your forearms and hands to cover your head. Members should remain sheltered-in-place until they have received an “all clear” signal. For more information please visit: https://emergencymanagement.georgetown.edu/Campus%20Alert%20System


What is the Marshal Program?

The Marshal Program is comprised entirely of volunteers that are networked at Georgetown University’s Main campus, SCS campus, Law campus, and the Medical Center. These Marshals assist in emergency actions in their buildings, provide crucial information to first responders, and may collect and disseminate preparedness information to their building’s occupants. For more information on the Marshal Program and how to join please contact Georgetown University’s Office of Emergency Management. Link: https://emergencymanagement.georgetown.edu/The%20Marshal%20Program


What is the role of Georgetown University’s Office of Emergency Management?

The Office of Emergency Management’s role is to establish and maintain a foresight capability that considers a broad spectrum of plausible outcomes to help inform decisions making under uncertain conditions such as natural disasters, acts of violence, terrorism, cyber-attacks, and infectious disease.


What are the best ways to reach the Office of Emergency Management (OEM)?

Business hours 202-687-8234 /24/7 at 202-492-7934. The OEM is located on the 2nd floor of 1236 36th Street, NW Washington D.C. 20007. Business hours are M, T, W, Th, F from 8:30am – 5:00 pm. For more information please visit: https://emergencymanagement.georgetown.edu/Staff


What are Georgetown University’s Essential Services?

Georgetown University’s Essential Services include;

  • GU libraries
  • Yates field house
  • Dining halls
  • Hotels
  • Bookstore
  • Transportation schedule (GUTS)
  • Special events
  • Safe rides